Kideo is affiliated with the Childcare Disputes Committee.

Kideo's staff do their utmost to provide excellent care for your child. However, you may still be dissatisfied and have questions about what to do. You can, of course, first contact the childcare worker in your child's group or the manager of the location. If you encounter any issues you can't resolve, you can contact the Childcare Complaints Desk, the national information point where you can find independent and expert information and advice about daycare and after-school care.

The staff at the Complaints Desk can answer your questions and advise you on the best steps to take. The Childcare Complaints Desk can also mediate by phone between the parent and the childcare provider or, in exceptional cases, arrange mediation. For more information:

Childcare Complaints Desk

A complaint must be submitted in writing. Kideo will carefully investigate the complaint and keep the parent(s) informed as much as possible about the progress of the complaint. The complaint should be handled as quickly as possible, but no later than six weeks after submission, taking into account its nature. Kideo will provide the parent(s) with a written, reasoned decision on the complaint. This decision will include a specific timeframe within which any measures taken in response to the complaint will be implemented.